Error 0xC0000142 when you start an Office application
You might see Error 0xC0000142 when you start an Office application. To help you resolve this, try the solutions below. We’ve listed the most common solutions first so try the steps in the order they’re listed.
Solution 1 — Update Office
Make sure Office is updated to Version 2102 (Build 13801.20808) or later. If you’re not setup for automatic updates do the following:
Note: If your IT admin manages Office updates, you may not be able to do the steps below. Contact your admin for help with this error. If you’re the admin and need help managing updates in your organization, see Choose how to manage updates.
- In the search box on the taskbar type type Task Scheduler.
- Expand the Task Scheduler Library and select Microsoft >Office.
- In the the middle window find Office Automatic Updates 2.0. Right-click it and select Run.
If updating Office this way doesn’t work, try the other options below.
Solution 2 — Repair Office from the Control Panel
How you get to the repair tool depends on your operating system. Choose your operating system from the drop-down list below.
Select your operating system
- Select your operating system
- Windows 10
- Windows 8 or 8.1
- Windows 7 or Vista
- Right-click the Start button and select Apps and Features on the pop-up menu.
- Select the Microsoft Office product you want to repair and select Modify. If you don’t see any options, select the three dots on the right side.
Note: This will repair the entire Office suite even if it’s just one application you want to repair such as Word or Excel. If you have a standalone app installed, then search for that application by name.
Click-to-run In the window How would you like to repair your Office Programs, select Online Repair > Repair to make sure everything gets fixed. (The faster Quick Repair option is also available, but it only detects and then replaces corrupted files.)
MSI-based In Change your installation, select Repair and then click Continue.
- Right-click the Start button (lower-left corner), and select Control Panel from the pop-up menu.
- From Category view, under Programs, select Uninstall a program.
- Right-click the Microsoft Office product you want to repair, and from the drop-down, select Change.
Note: If you have a suite such as Microsoft 365 Family, Office Home & Student 2016, or Office Home and Student 2013, search for the suite name, even if it’s just a particular application you want to repair such as Word or Excel. If you have a standalone application such as Word or Excel, search for the application name.
Click-to-Run installation type: In How would you like to repair your Office Programs, select Online Repair to make sure everything gets fixed, and then select Repair. (The faster Quick Repair option is also available, but it only detects and then replaces corrupted files.)
MSI-based installation type: In Change your installation, select Repair and then click Continue.
- Click the Start button >Control Panel.
- From Category view, under Programs, select Uninstall a program.
- Click the Office product you want to repair, and then click Change.
Note: If you have a suite such as Microsoft 365 Family, Office Home & Student 2016, or Office Home and Student 2013, search for the suite name, even if it’s just a particular application you want to repair such as Word or Excel. If you have a standalone application such as Word or Excel, search for the application name.
Click-to-Run installation type: In How would you like to repair your Office Programs, select Online Repair to make sure everything gets fixed, and then select Repair. (The faster Quick Repair option is also available, but it only detects and then replaces corrupted files.)
MSI-based installation type: In Change your installation, select Repair and then click Continue.
Solution 3 — Run Windows update
Check that you’re running the latest version of Windows. See Update Windows 10.
Solution 4 — Ensure the Office Software Protection Platform is running
- In Windows 10, type Services in the search bar and open the app.
- In the list of Services, look for a service called Office Software Protection Platform, right-click and select Properties.
Note: If Office Software Protection Platform isn’t listed, you’re on a newer version of Office that doesn’t use this service. Proceed to the next recommendation.
Solution 5 — Uninstall and reinstall Office
If the above solutions didn’t resolve this error you may have to completely uninstall and then reinstall Office. Follow the steps below.
Tip: Uninstalling Office only removes the Office applications from your computer, it won’t remove any of the files, documents, or workbooks you created using the apps.
- Select the button below to download and install the Office uninstall support tool. Download
- Follow the steps below to download the uninstall support tool according to your browser.
Tip: The tool may take a few minutes to download and install. After completing the installation, the Uninstall Office products window will open.
Edge or Chrome
- In the lower-lower left corner right-click SetupProd_OffScrub.exe >Open.
Edge (older) or Internet Explorer
- At the bottom of the browser window, select Run to launch the SetupProd_OffScrub.exe.
- In the pop-up window, select Save Fileand then from the upper-right browser window, select the downloads arrow >SetupProd_OffScrub.exe.
Error 0xC0000142 when you start an Office application
You might see Error 0xC0000142 when you start an Office application. To help you resolve this, try the solutions below. We’ve listed the most common solutions first so try the steps in the order they’re listed.
Solution 1 — Update Office
Make sure Office is updated to Version 2102 (Build 13801.20808) or later. If you’re not setup for automatic updates do the following:
Note: If your IT admin manages Office updates, you may not be able to do the steps below. Contact your admin for help with this error. If you’re the admin and need help managing updates in your organization, see Choose how to manage updates.
- In the search box on the taskbar type type Task Scheduler.
- Expand the Task Scheduler Library and select Microsoft >Office.
- In the the middle window find Office Automatic Updates 2.0. Right-click it and select Run.
If updating Office this way doesn’t work, try the other options below.
Solution 2 — Repair Office from the Control Panel
How you get to the repair tool depends on your operating system. Choose your operating system from the drop-down list below.
Select your operating system
- Select your operating system
- Windows 10
- Windows 8 or 8.1
- Windows 7 or Vista
- Right-click the Start button and select Apps and Features on the pop-up menu.
- Select the Microsoft Office product you want to repair and select Modify. If you don’t see any options, select the three dots on the right side.
Note: This will repair the entire Office suite even if it’s just one application you want to repair such as Word or Excel. If you have a standalone app installed, then search for that application by name.
Click-to-run In the window How would you like to repair your Office Programs, select Online Repair > Repair to make sure everything gets fixed. (The faster Quick Repair option is also available, but it only detects and then replaces corrupted files.)
MSI-based In Change your installation, select Repair and then click Continue.
- Right-click the Start button (lower-left corner), and select Control Panel from the pop-up menu.
- From Category view, under Programs, select Uninstall a program.
- Right-click the Microsoft Office product you want to repair, and from the drop-down, select Change.
Note: If you have a suite such as Microsoft 365 Family, Office Home & Student 2016, or Office Home and Student 2013, search for the suite name, even if it’s just a particular application you want to repair such as Word or Excel. If you have a standalone application such as Word or Excel, search for the application name.
Click-to-Run installation type: In How would you like to repair your Office Programs, select Online Repair to make sure everything gets fixed, and then select Repair. (The faster Quick Repair option is also available, but it only detects and then replaces corrupted files.)
MSI-based installation type: In Change your installation, select Repair and then click Continue.
- Click the Start button >Control Panel.
- From Category view, under Programs, select Uninstall a program.
- Click the Office product you want to repair, and then click Change.
Note: If you have a suite such as Microsoft 365 Family, Office Home & Student 2016, or Office Home and Student 2013, search for the suite name, even if it’s just a particular application you want to repair such as Word or Excel. If you have a standalone application such as Word or Excel, search for the application name.
Click-to-Run installation type: In How would you like to repair your Office Programs, select Online Repair to make sure everything gets fixed, and then select Repair. (The faster Quick Repair option is also available, but it only detects and then replaces corrupted files.)
MSI-based installation type: In Change your installation, select Repair and then click Continue.
Solution 3 — Run Windows update
Check that you’re running the latest version of Windows. See Update Windows 10.
Solution 4 — Ensure the Office Software Protection Platform is running
- In Windows 10, type Services in the search bar and open the app.
- In the list of Services, look for a service called Office Software Protection Platform, right-click and select Properties.
Note: If Office Software Protection Platform isn’t listed, you’re on a newer version of Office that doesn’t use this service. Proceed to the next recommendation.
Solution 5 — Uninstall and reinstall Office
If the above solutions didn’t resolve this error you may have to completely uninstall and then reinstall Office. Follow the steps below.
Tip: Uninstalling Office only removes the Office applications from your computer, it won’t remove any of the files, documents, or workbooks you created using the apps.
- Select the button below to download and install the Office uninstall support tool. Download
- Follow the steps below to download the uninstall support tool according to your browser.
Tip: The tool may take a few minutes to download and install. After completing the installation, the Uninstall Office products window will open.
Edge or Chrome
- In the lower-lower left corner right-click SetupProd_OffScrub.exe >Open.
Edge (older) or Internet Explorer
- At the bottom of the browser window, select Run to launch the SetupProd_OffScrub.exe.
- In the pop-up window, select Save Fileand then from the upper-right browser window, select the downloads arrow >SetupProd_OffScrub.exe.
Ошибка 0xc0000142 при запуске Word, Excel
Ошибка 0xc0000142 при запуске офисной программы Word, Excel или любой другой, входящей в состав пакета Microsoft Office для Windows 10.
Решение на удивление простое. Чтобы исправить проблему, связанной с ошибкой 0xc0000142 при запуске приложения Ворд или Эксель офисного пакета Майкрософт Офис, нужно:
- Открыть «Панель управления» через Пуск — Служебные Windows.
- Далее Программы — Удаление программ.
- Найти Microsoft Office, нажать ПКМ (правой кнопкой мыши) и выбрать Изменить.
В открывшемся окне выберите «Быстрое восстановление», программа подумает около 1-2 минуты. Если отобразится ошибка, то выберите «Восстановление по сети».
Практически всегда срабатывает пункт №2 и даже на нелицензионном (взломанном, активированном) приложении. Кстати, здесь можете скачать Майкрософт Офис бесплатно для Windows 10 и пользоваться без ограничений.
Если метод выше не сработал на вашем компьютере или ноутбуке — пишите в комментариях, будем разбираться.
Устранение ошибки 0xc0000142 при запуске приложений Microsoft Office
Как и в любом сложном программном продукте, в работе популярного офисного пакета Microsoft Office (Microsoft 365) иногда могут возникать сбои. Типичный пример — ошибка с кодом 0xc0000142, проявляющаяся при попытке запустить текстовый редактор Word, табличный процессор Excel, программу для подготовки презентаций PowerPoint и прочие приложения из состава Office. Устранить эту проблему можно с помощью средства восстановления офисного пакета.
Для запуска средства восстановления и устранения неполадок Microsoft Office нужно перейти в настройки Windows и открыть список установленных в операционной системе приложений. В нём потребуется отыскать офисный пакет и щёлкнуть по клавише «Изменить».
В результате откроется окно инструмента, предназначенного для восстановления работоспособности Office. Доступно два варианта: быстрый без подключения к интернету и восстановление с использованием сетевого соединения. Для получения гарантированного результата лучше выбрать второй вариант.
Запустится процесс восстановления Microsoft Office. После его завершения работоспособность набора офисных приложений будет восстановлена, а ошибка 0xc0000142 перестанет появляться.